October 15, 2024 – In response to a recent data breach that exposed sensitive information of approximately 612,000 Medicare beneficiaries, the Centers for Medicare & Medicaid Services (CMS) will begin issuing new Medicare cards with updated Medicare Beneficiary Identifier (MBI) numbers. The breach, which compromised both personally identifiable information (PII) and protected health information (PHI), has prompted Medicare to take swift action to protect affected individuals.

Starting mid-October, beneficiaries whose information was exposed will receive new cards with revised MBI numbers. This measure is aimed at safeguarding the privacy and security of these individuals. Along with the new cards, Medicare is offering two years of free credit monitoring to help protect beneficiaries from potential identity theft.

The data breach, which has raised concerns across the healthcare industry, has led CMS to collaborate with Maximus, the organization responsible for managing the response to the breach. Affected beneficiaries have already been notified of the situation and provided guidance on obtaining new Medicare cards.

Healthcare Providers Must Take Action

For healthcare providers, this change requires immediate attention. Providers must ensure that they receive and update patient records with the new MBI numbers to avoid any disruption in claims processing. Failure to have the correct MBI could result in rejected claims and delays in services, particularly in Medicare-funded treatments and services.

Senior Options, a partner in home and community-based care, is working closely with healthcare providers to mitigate the potential impact of the new MBI numbers on billing and claims. In particular, Senior Options is examining how these changes will affect Notices of Election (NOE) and Notices of Admission (NOA) for Medicare services.

“Ensuring that healthcare providers have accurate and up-to-date information is essential in preventing service interruptions,” said Karen Pohl, Senior Director of Clinical Operations at Senior Options. “It’s crucial for healthcare providers to stay ahead of these changes to prevent any disruptions in care. Our team is here to support providers through this transition.”

What Affected Beneficiaries Should Do

Beneficiaries impacted by the breach are advised to keep an eye out for their new Medicare cards, which should arrive starting October 15. Once received, beneficiaries should immediately update their healthcare providers with the new MBI numbers to ensure that there are no interruptions in their Medicare coverage or claims processing.

This data breach and the resulting changes underscore the importance of protecting sensitive information in healthcare and maintaining open communication between providers and patients to avoid any lapses in care.

As our Director of Health Information Technology, Devyn provides management and support for all health information systems use and performance for the Senior Options national network. Additionally is responsible for the technical, clinical and financial operational procedures of the electronic health record and all ancillary information systems.

Devyn has over 10 years of health information technology and project management experience inclusive of managing and supporting electronic health record systems including implementation planning and maintenance of both physician practice and senior living systems. Devyn has a Master of Science in Healthcare Administration MSHA from Southern New Hampshire University and Bachelor of Science in Health Services Administration from Auburn University. Devyn is a Certified HIPAA Professional (CHP).
Devyn developed a passion for Senior Care while volunteering at a local hospice, skilled nursing facility and Area Agency on Aging during her undergraduate years. She enjoys traveling and outdoor activities and Calligraphy.

Joan is the President of Senior Options, a Home Health and Hospice advisory group, and Westminster-Canterbury at Home, a home health and hospice agency in Virginia Beach. She previously served as Vice President of Operations & Clinical Services for Senior Options. Joan has over 30 years of experience in Home and Community-Based Services (HBCS), Hospitals, and Life Plan Communities.

Joan’s compassion, energy, and focus have been evident throughout her career. She has expertise in implementing new Home Health and Hospice operations as well as supporting existing agencies in operational and financial improvement. In addition, she is an expert in operational audits, consulting, and leadership for Home Health and Hospice. Also, Joan is mission-focused on leadership and creating healthy organizations that bring out the best in people.

Joan has a Bachelor’s Degree in Nursing from The University of Cincinnati and a Master’s Degree in Organizational Development and Positive Change Management from the Weatherhead School of Management, Case Western Reserve University. Joan is Certified in Appreciative Inquiry.

Karen started her medical career in 1984 as a registered nurse working in the intensive care unit and medical surgical. In 1999 she began working in home health, hospice and long term care earning various certificates as a Certified Nurse Executive, CNE; a Certified Wound Care Nurse, CWCN; a Certified Oasis Coder, COS-C; and in 2006 became a Licensed Nursing Home Administrator, LNHA. Before joining Senior Options in 2022, Karen also served as a Nursing Home Administrator for CCRC a skilled nursing facility, a Director of Operations for Home Health and Hospice, a Senior Executive Director for Long-term Care, a Preceptor for the Virginia Board of LTC Administrators and as a Nursing Instructor.

Karen has a bachelor’s degree in Nursing from Excelsior College in Albany NY and a Legal Nurse Consultant Certificate from Kaplan University.

As our Senior Director of Finance and Operations, Melinda is responsible for the finance, accounting, and billing team at Senior Options. And, she works with our current and prospective partners on budgeting, strategic initiatives, reimbursement, cost reports, and pro forma development.

Melinda brings over 25 years of financial management experience in the senior care environment. She has led the overall operations for six healthcare living centers, and two assisted living communities. She also has experience collaborating with multiple healthcare and state associations. Melinda currently serves as the Vice-Chair for the Virginia Society of Certified Public Accountants Board of Directors and is a member of the America Institute of Certified Public Accountants.

Melinda enjoys reading, traveling, walking, attending plays, and concerts.

Michelle’s experience in health care leadership spans for over 13 years. Before joining Senior Options, she served as the Administrator for Columbus Colony (the only deaf Nursing Facility in the country) where she was responsible for quality assurance and regulatory affairs, memory care, activities, policies and procedures, and resident care. Before that, Michelle served as the Vice President of Business Development for Senior Independence, now Ohio Living Home Health and Hospice, where she was responsible for growing home health and hospice by over 200% in seven owned and four partner home and community services agencies. Michelle also has 20 years of leadership experience in many Fortune 500 companies, including Gap Inc., IBM, and GTE, where she served in senior leadership positions in Sales, Marketing, and Client Services.

Michelle has a bachelor’s degree in Business Administration from Grand Valley State University, a Certificate of Economics from the University of Krakow in Poland, and a Master of Business Administration from Franklin University. Michelle is a CHAP, Certified Consultant.