Happy New Year From Senior Options!

As we step into the new year, we are filled with anticipation for the incredible journey ahead!

We wish you a very successful and prosperous year, and as you follow through on those New Years Resolutions, consider adding Senior Options to support your 2024 goals!

What We Are Here for in 2024!

Home health services have emerged as a crucial component of the healthcare landscape, providing personalized care and support to individuals in the comfort of their own homes. Over the past few years, these services have shown remarkable progress in improving patient outcomes.

We at Senior Options, LLC have had the pleasure of helping numerous home and community based organizations to enhance their services and achieve these statistics within their own business. As experts in our field, agencies partner with us to help bring them success and broaden their mission!

See what we can do for you and your agency by visiting our website:

Click Here to Find Out More!

Hindsight 2023

According to recent data, HCPC 21.1, HCDT 16.1, and HCPC 15.1 were indicated to be the top three most cited hospice deficiencies of 2023.

  • HCPC 21.1 – Patient’s individualized written plan of care includes planned interventions based on problems identified in the initial and updated comprehensive assessments.
  • HCDT 16.1- Hospice aide provides services ordered by the IDG and included in the plan of care.
  • HCPC 15.1- The comprehensive assessment includes a drug profile that contains the patient’s current prescription and over-the-counter (OTC) drugs with medication regimen review process.

Are you finding that your agency has been cited for the following?

The Senior Options Team has over 100 years of expertise in the industry of home and community based services. With their knowledge and experience, we are equipped to tackle these common challenges and help your agency reach new heights in 2024!

Your Solution is Here!

Martin Luther King Jr. Day – January 15th, 2024

Last week, we joined the nation in honoring the remarkable legacy of

Martin Luther King Jr.

On this special day, we were reminded of Dr. King’s tireless efforts to fight for equality and justice for all. His unwavering commitment to civil rights continues to inspire us and serves as a guiding light in our mission to provide compassionate care for our communities.

In the words of Dr. King, “Everybody can be great because everybody can serve.”

Calling All Heroes!

January is National Blood Donor Month, and it’s time to make a life-saving impact! 💪💉

Visit the link below is a Blood Drive Locator for anyone that is interested in donation blood!

Blood Drive Locator Tool

National Wear Red Day is

Coming Up!

Now is the perfect time to create some buzz around American Heart Month by encouraging your coworkers, patients, and families, to wear red and dawn their red dress lapel pins (or stickers) on February 2nd!

Senior Options is honored to work with:
  • A.R.N. Hospice
  • Asbury Home Services
  • Brandon Oaks at Home
  • First Choice Home Health and Hospice
  • Genacross at Home
  • Lake Prince At Home
  • McGregor Hospice
  • St. John’s United Home Health and Hospice
  • Vinson Hall at Home
  • Westminster-Canterbury at Home
  • Westminster at Home
  • Lutheran Senior Services




As our Director of Health Information Technology, Devyn provides management and support for all health information systems use and performance for the Senior Options national network. Additionally is responsible for the technical, clinical and financial operational procedures of the electronic health record and all ancillary information systems.

Devyn has over 10 years of health information technology and project management experience inclusive of managing and supporting electronic health record systems including implementation planning and maintenance of both physician practice and senior living systems. Devyn has a Master of Science in Healthcare Administration MSHA from Southern New Hampshire University and Bachelor of Science in Health Services Administration from Auburn University. Devyn is a Certified HIPAA Professional (CHP).
Devyn developed a passion for Senior Care while volunteering at a local hospice, skilled nursing facility and Area Agency on Aging during her undergraduate years. She enjoys traveling and outdoor activities and Calligraphy.

Joan is the President of Senior Options, a Home Health and Hospice advisory group, and Westminster-Canterbury at Home, a home health and hospice agency in Virginia Beach. She previously served as Vice President of Operations & Clinical Services for Senior Options. Joan has over 30 years of experience in Home and Community-Based Services (HBCS), Hospitals, and Life Plan Communities.

Joan’s compassion, energy, and focus have been evident throughout her career. She has expertise in implementing new Home Health and Hospice operations as well as supporting existing agencies in operational and financial improvement. In addition, she is an expert in operational audits, consulting, and leadership for Home Health and Hospice. Also, Joan is mission-focused on leadership and creating healthy organizations that bring out the best in people.

Joan has a Bachelor’s Degree in Nursing from The University of Cincinnati and a Master’s Degree in Organizational Development and Positive Change Management from the Weatherhead School of Management, Case Western Reserve University. Joan is Certified in Appreciative Inquiry.

Karen started her medical career in 1984 as a registered nurse working in the intensive care unit and medical surgical. In 1999 she began working in home health, hospice and long term care earning various certificates as a Certified Nurse Executive, CNE; a Certified Wound Care Nurse, CWCN; a Certified Oasis Coder, COS-C; and in 2006 became a Licensed Nursing Home Administrator, LNHA. Before joining Senior Options in 2022, Karen also served as a Nursing Home Administrator for CCRC a skilled nursing facility, a Director of Operations for Home Health and Hospice, a Senior Executive Director for Long-term Care, a Preceptor for the Virginia Board of LTC Administrators and as a Nursing Instructor.

Karen has a bachelor’s degree in Nursing from Excelsior College in Albany NY and a Legal Nurse Consultant Certificate from Kaplan University.

As our Senior Director of Finance and Operations, Melinda is responsible for the finance, accounting, and billing team at Senior Options. And, she works with our current and prospective partners on budgeting, strategic initiatives, reimbursement, cost reports, and pro forma development.

Melinda brings over 25 years of financial management experience in the senior care environment. She has led the overall operations for six healthcare living centers, and two assisted living communities. She also has experience collaborating with multiple healthcare and state associations. Melinda currently serves as the Vice-Chair for the Virginia Society of Certified Public Accountants Board of Directors and is a member of the America Institute of Certified Public Accountants.

Melinda enjoys reading, traveling, walking, attending plays, and concerts.

Michelle’s experience in health care leadership spans for over 13 years. Before joining Senior Options, she served as the Administrator for Columbus Colony (the only deaf Nursing Facility in the country) where she was responsible for quality assurance and regulatory affairs, memory care, activities, policies and procedures, and resident care. Before that, Michelle served as the Vice President of Business Development for Senior Independence, now Ohio Living Home Health and Hospice, where she was responsible for growing home health and hospice by over 200% in seven owned and four partner home and community services agencies. Michelle also has 20 years of leadership experience in many Fortune 500 companies, including Gap Inc., IBM, and GTE, where she served in senior leadership positions in Sales, Marketing, and Client Services.

Michelle has a bachelor’s degree in Business Administration from Grand Valley State University, a Certificate of Economics from the University of Krakow in Poland, and a Master of Business Administration from Franklin University. Michelle is a CHAP, Certified Consultant.